Terms & Conditions
All bookings of 10 or more persons made with Techniquest Glyndwr (TQG) are bound by the following terms and conditions, irrespective of whether they are for a funded or charged activity.
Please read the following paragraphs carefully.
If you wish to cancel your booking 4 weeks or more in advance of your scheduled date there will be no cancellation charge.
If you wish to cancel your booking between 2 and 4 weeks in advance of your scheduled date then a cancellation charge of 50% of the full charge will apply.
If you wish to cancel less than 2 weeks in advance of your scheduled date the full charge for your booking will apply
Please refer to your booking confirmation for the full charge for your booking, before any subsidy, discount or project funding is applied.
These charges are applied because it is extremely difficult for Techniquest Glyndwr to obtain another booking at such short notice, and to cover the cost of any resources and staffing Techniquest Glyndwr will have allocated for the visit.
If you wish to change the date of your booking, it must be done with at least 4 weeks' notice, otherwise the above cancellation fees will apply. A booking can be rescheduled a maximum of two times; any further rescheduling will be subject to the full charge of the initial booking, plus the cost of the current booking.
Failure to Attend
If you have booked to come to Techniquest Glyndwr and do not attend the centre on the specific date and time, then the full charge of the visit will apply.
The cancellation fee will not apply if Techniquest Glyndwr deems any of the following situations to have caused or contributed to the cancellation of date:
Exceptional circumstances where Techniquest Glyndwr is no longer able to fulfil the booking as agreed.
Adverse weather conditions (this is applied at Techniquest Glyndwr's discretion).
Other unforeseen circumstances (this is applied at Techniquest Glyndwr's discretion).
Last Minute Booking Alterations
If for any reason your group is late arriving, or needs to leave earlier than agreed, your booked workshops may need to be shortened, or cancelled. Please discuss this with the staff at the earliest possible opportunity.
Annual Pass Admissions
Annual Passes cannot be used for admission for a school booking, group booking, scout/guide booking or birthday booking.
Children aged 15 years and under are to be supervised by an adult aged over 18 years at all times, including but not limited to, teachers, support workers, parents and group leaders.
Techniquest Glyndwr staff will provide hands-on STEM activities, we cannot be held responsible for the supervision of children under any circumstances. We reserve the right to withdraw from activities where the behaviour
of any child[ren] is deemed unacceptable or where appropriate adult supervision is not provided.